At Chime, I identified that our content team was spending excessive time on repetitive authoring tasks and manual formatting. To address this, I designed and launched an internal AI-powered authoring and data analysis tool that streamlined workflows and eliminated production bottlenecks.

The tool allowed content creators to draft structured, compliant support articles in half the time, while improving consistency across platforms. While the backend details remain proprietary, this screenshot shows the tool’s opening screen, the entry point to a system that fundamentally transformed how our team worked.

Opening Screen of AI Tool

Screenshot of the tool’s interface where content authors accessed AI-powered drafting and analysis features. Note: backend details are proprietary.

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Impact Highlights

• Reduced content creation time by 50% across the support content lifecycle
• Standardized structure, tone, and compliance across agent- and customer-facing content
• Reduced manual editing cycles significantly, freeing up writers for higher-value work
• Shifted team focus toward strategic, customer-first messaging instead of repetitive formatting
• Established the foundation for scalable AI-powered workflows across the content organization </aside>

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🔑 Why This Matters

This project demonstrates how I pair innovation with systems thinking to make content operations more scalable, efficient, and impactful — exactly the kind of thinking I’ll bring to a Content Strategy role.

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